Shipping & Returns
We Ship Internationally !!!
A list of the current country we are shipping to:
Canada - Domestic
United States - Partial Domestic
United Kingdom
Germany
France
Netherlands
Finland
Spain
Italy
Bulgaria
Sweden
Switzerland
Bulgaria
If your country hasn't been mentioned in one of the destinations above, please feel free to write us a message and we would like to check the shipping rate for you:)
RETURNS & REFUNDS
Please keep in mind that online purchases must be returned via mail and the items you wish to return need to be sent to us 15 days from the date you received your parcel.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.Please take your time trying everything on. If you do decide to make a return, please follow the steps below:
1. Please place the PACKING SLIP which included in your original package, together with the items in a suitable bag or box, e.g. the one you received your parcel in. If you PACKING SLIP was missing, please contact us with your order # and will be able to send you a new copy.
2. Take your parcel to a convenient Canada Post Retail Center/or your local Post Office or any of the Courier Company such as UPS, DHL, FedEx and etc. and mail it back to us. If the item is defective while you received, please contact us by email within 48 hours. We will work out with you to solve the issue and if you have been asked to ship the item back to us, your postage will be reimbursed and please remember to get the proof of postage.
3. After we received the returned item(s), we will refund the value of your returned items using the same payment method initially used for the purchase. Please note that LaVieLente Fashion will not be able to refund any additional charges that your bank might apply.
Shipping
To return your product, you could mail your product to
10514 82 AVE NW EDMONTON Alberta CA T6E 2A4
Please note you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
*If you have received a discount on your shipping or have been offered free shipping for your order, the actual shipping costs will be automatically deducted from the refund, which means your refund could be LESS than the retail price you previously paid for.
Please note that the return must be received by La Vie Lente in resalable condition with all original packing material, tags and accessories intact and in NEW condition.
The shipping cost is only returnable in the events of a manufactures defect or incorrect shipment.
If you have any questions about shipping and handling, please message us by using the Icon on the bottom right corner on each page or send us an email to the following address: lavielente.online@gmail.com
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